Startup
- Name
- COGNICOR
- Description
- An automated complaint resolution service for service sector industries
- Yrstart
- 2011
- Url
- Link for COGNICOR
Main description
CogniCor (a spin-off company from the Artificial Intelligence Research Institute) is the provider of automated complaint resolution services, that has been getting rave reviews at recent conferences -indeed they emerged as a winner at the leweb2012 contest in London, in June.
They already have clients, and claim their services can resolve complaints and claims faster and cheaper than current options. A start-up company with a huge potential to grow world-wide.
Web articles
| 2012-09-15 | Full article via web link | WebBlog | The aim of Cognicor is to change the way companies improve their customer experience with the aid of artificial intelligence. We were recently honoured as “startup of the year” by the European Digital Assembly which was thrilling. But some background first… | |
| 2012-06-20 | Full article via web link | WallStreetJournalBlogs | Using Cognicor, complaints are submitted via a Web interface. The system checks the validity of the complaint — the customer is who they say they are, they traveled on the flight they claim, etc. Having established the bona fides of the complainant, it then looks at a number of factors. “Sentiment analysis of the complaint can determine how severe the complaint is. It also looks for context, and it looks to see who is making the complaint and their social influence,” Ms. Joseph said. “If you take the example of the lost baggage, it makes a difference if you lose your bags going out on vacation, or coming back. That is what we mean by context.” By influence, Ms. Joseph means either the importance of the customer to the company, or their social influence. Measures for determining social influence are being developed but include Facebook and Twitter influence. |
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| 2012-06-08 | Full article via web link | Web | CogniCor Technologies: A startup out of the Wayra accelerator in Spain, CogniCor provides an automated complaint resolution service for service sector industries – telecom, aviation, financial, insurance, etc. – to resolve compalins/claims faster & cheaper. Currently counting Telefonica as one of its clients, the service is a spin-off from an Artificial Intelligence Institute in Spain |
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| 2012-06-06 | Full article via web link | Web | Cognicor, IIIA spin-off, won the Barcelona Digital and Fujitsu award for innovative ideas and projects with clear technological applications, in the category of Small companies and Entrepreneurs |
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| 2012-03-01 | Full article via web link | CogniCor is the provider of automated complaint resolution service. The technology minimizes the need for human intervention in resolving complaints for service sector companies (Telecoms, airlines, e-commerce, insurance). Using CogniCor's Innovative Artificial Intelligence based resolution service, simple complaints are resolved automatically learning from previous resolutions and those that need further attention can be resolved using software assisted negotiation. |
Actions
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